How can I reset my Music Express Online password?
You can request a password recovery email be sent to you by clicking here and entering the email you used to register for your Music Express Online account.

How can I change my email address?
To change the primary email address for your account, please email us at education@harpercollins.co.uk

How do I delete my Music Express Online account?
education@harpercollins.co.uk, writing on your subject ‘Cancel my subscription’. But we hope you won’t!


What is the difference between a registered and subscribed user?
As a FREE registered user you can have:
Instant access to a limited selection of songs, lessons and activities.

As a PAID subscribed user you get instant access to all songs, lessons and activities, plus hundreds of lessons plans and schemes of work designed specially for the NEW curriculum.

How does the search work?
The search works by looking through all the information on the site (including units, lessons, activities, songs or lyrics and FAQs), finding every instance of the word that is being searched for.

Please note that the search cannot look for hyphenated words.

The left-hand column includes filters depending on the search term entered and can refine the search results further, according to age, subject, theme or music instrument. The numbers in brackets indicate the number of results found for each category for the current search enquiry.

How do the folders work?
Every unit, lesson, activity or song can be added to a personalised playlist, just click on the star next to the title and save it either to your home folder or create a new folder (for example 'Christmas songs')

You can add as many items you wish in your folders, reorder them, remove, share or print them, for use in classrooms or otherwise.

How do I share my folders?
Also you can share your folders with other subscribed Music Express Online users. You can select the folder you want to share and enter the registered email address of the user with whom you wish to share it with. They will automatically be given this folder and should you make any updates it will reflect those on their records as well.

If I delete a folder by accident, can I retrieve it?
Unfortunately if you delete a folder, you can’t retrieve it back. However, it’s easy to create a new one, maybe ask other colleagues or friends to share one of theirs so you can have a headstart.

If my subscription expires, will I lose my folders?
No - the folders you have created won’t disappear but you won’t be able to access the content if it’s not available for free.

Is Music Express Online free?
Registration is completely free. Full use of the site costs £170 + VAT for a school subcription.

As a FREE registered user you can have:
Instant access to a limited selection of songs, lessons and activities, plus hundreds of lesson plans and schemes of work designed specially for the NEW curriculum.

With a PAID subscription you have full access to a complete year of teaching for every age group, plus hundreds of songs, activities, warm ups, and materials for whole class instrumental teaching. 

Any hidden fees we should know about?
Absolutely not. The price you pay is simply the fixed yearly fee from the time you subscribe.

What is the refund policy?
We are not able to offer refunds for subscriptions.

Do you offer individual subscriptions?
If you would like to subscribe as an individual, please email education@harpercollins.co.uk to find out more.

My subscription has expired. How do I renew?
Just click on 'My Music Express' and you'll see a 'Renew now' link on the right hand side.

Can I look at Music Express Online before I buy a subscription?
Yes! You can register for free and get access to limited free content, including songs and lessons. Your could also have a look at our Take a Tour video, which guides you round the site, or enquire about a free trial by emailing education@harpercollins.co.uk.
 

What are our browser requirements?
Music Express Online is built on the nifty features found in modern browsers. You'll need to use one of the browsers below to access Music Express.

Note: Music Express Online may not work properly with beta or pre-release versions of these browsers. Download the latest commercial version below for the best experience...

Internet Explorer 10+
Google Chrome - latest version
Mozilla Firefox - latest version
Apple Safari 5+ 

I can't access the website at school - I get a DNS error
Some users receive a DNS error when trying to access the site in some schools. This occurs where the school needs to add www.musicexpress.co.uk to the school's safe list. Please contact your IT department in this instance, and contact us if you have any further difficulties

The videos won't play
Check you are using one of the supported browsers listed above. Some users have reported problem with IE9, which we are working to fix, but if you select F12 and read as IE8, this should fix the problem.

If this doesn't work, please close the site, clear your cache and try again.

The music won't play
Check you are using one of the supported browsers listed above, and that files ending in '.mp3' can be downloaded from the following domain on the school network: cdn.musicexpress.co.uk
Your IT department should be able to help with this, but contact us if you have any further difficulties.

For enquiries about a current order of Music Express books, or to place an order...
Please email education@harpercollins.co.uk.

My DVD-ROM is not working
On some DVD there are 12 PDFs listed. The six that start with ._ are blank copies of the six other files below. Ignore the first six but the others should work perfectly. Contact us if you continue to have a problem.

Still have a question? No problem! We're here to offer you support during the hours of 8am - 5pm GMT. You can reach us Monday through Friday (minus the occasional national holiday).

Shoot an email over to education@harpercollins.co.uk. Also, feel free to shout out on Twitter to @ACBlack_Music.

Yes! You can register for free and get access to limited free content, including songs and lessons. Your could also have a look at our Take a Tour video, which guides you through the site.

No. Music Express has full audio support for learning songs and music, so music reading is not required. Elements of staff notation and other notations are introduced throughout the course, and there are optional instrumental parts for some pieces, but knowledge of staff notation is not assumed.

Music Express offers a great supply of resources to support your teaching, all located in one convenient place. It has recordings of classical music for pupils to listen to and study, images and displays to support learning and capture the imagination, ideas for activities to extend a lesson, and collections of warm-ups and skill builders. Music teachers use Music Express for ideas to supplement their lessons and as a source of great songs.


If you are leading instrumental teaching, you could try our beginner ukulele course, Ukulele Magic.
 

Yes. My Music Express, which you’ll find at the top of the page, allows you to create folders of songs and lessons. You can even share them with other users. To add a song to a folder, click on the drop-down arrow next to the star by the song, and create a new folder for it or select the folder you want to add it to.